Shipping Policy
Every order is packed by hand, like it's headed to a child we know. Because it is.
Shipping within the United States
We currently ship within the United States only. Shipping is free on orders of $35 or more; orders below $35 have a $5 flat shipping fee.
| Where you are | Delivery estimate | Cost |
|---|---|---|
| United States — orders of $35 or more | 4–5 business days after shipping | Free on orders of $35 or more |
| United States — orders below $35 | 4–5 business days after shipping | $5 flat below $35 |
Estimates begin when your order ships, not when it's placed. You'll get a confirmation email when you order and a tracking email the moment your package is on its way.
When your order ships
Orders leave our shelves within 1–3 business days (Monday–Friday, excluding holidays).
Where we ship
Orders are currently available only to delivery addresses within the United States. We don't offer international shipping at this time.
Preorders
If a book is on preorder, its expected ship date is listed right on the product page, and your card is charged at checkout. If your order mixes a preorder with in-stock books, everything ships together on the preorder date — write to us if you'd like the in-stock books sooner.
If something goes wrong, we make it right
Damaged in transit: email us a photo within 14 days of delivery and we'll send a replacement free — no need to mail anything back.
Wrong item: our mistake, our stamp. Email us and we'll send the right book, with a prepaid label for the wrong one.
Lost in transit: if tracking hasn't moved for 10 business days, contact us and we'll reship your order free. If tracking shows "delivered" but nothing arrived, give it 48 hours, check with neighbors and your building's package area, then email us and we'll sort it out together.
All sales are final
Because we're a small press with hand-packed inventory, we don't offer returns or refunds for change of mind. Please choose carefully — and if you're unsure which book fits your child, email us before you order and we'll genuinely help you decide, even if the answer is "not this one."
This never applies to our mistakes: damaged, wrong, or lost orders are always made right, as promised above. The full details — including cancellation before shipping — live in our refund policy.
Changed your address?
Email us as soon as possible. If your order hasn't shipped yet, we'll happily update the address or cancel the order entirely. Once it's with the carrier, we can't redirect it.
The small print
Sales tax is calculated at checkout where required. Questions about anything on this page: hello@snowballs.world — a human replies within 2 business days.