Returns & Refunds Policy

We're a small press with hand-packed inventory, so we don't offer returns or refunds for change of mind. Please choose carefully — and if you're unsure which book fits your child, email us at hello@snowballs.world before you order. We'll genuinely help you decide, even if the answer is "not this one."

"All sales final" never applies to something we got wrong. In every case below, there's nothing to argue and no restocking anything:

Damaged in transit: email us a photo within 14 days of delivery. We'll send a replacement free — keep the damaged copy, or pass it on; nothing needs to be mailed back.

Wrong item: our mistake, our stamp. We'll send the right book along with a prepaid label for the wrong one.

Lost in transit: if tracking hasn't moved for 10 business days, we'll reship your order free.

If a replacement ever isn't possible — say, a book has sold out — we'll refund you in full instead. Refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.

Changed your mind before we've shipped? That one we can do. Email us as soon as possible — if your order (including a preorder) hasn't left our shelves yet, we'll cancel it and refund you in full.

We currently ship within the United States only, so this policy is written for US orders. If we start shipping elsewhere, we'll add the rights that apply in those countries before we take a single order from them.

Nothing in this policy limits any statutory rights you have under the law of your country that cannot be waived. Refunds are always issued to the original payment method — we can't refund to a different card or account. Questions: hello@snowballs.world — a human replies within 2 business days.